tag:4jhvpswq9gyq.statuspage.io,2005:/historyAppZen Status - Incident History2024-03-28T17:06:58-07:00AppZentag:4jhvpswq9gyq.statuspage.io,2005:Incident/201594952024-03-05T17:08:58-08:002024-03-05T17:08:58-08:00Concur US Outage - 4th Mar 2024<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>17:08</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>18:05</var> PST</small><br><strong>Update</strong> - Hi There,<br /><br />The Concur issue is resolved & we are back up online.<br /><br />We regret the inconvenience caused due to this.<br /><br />Regards,<br />AppZen Support Team</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>14:31</var> PST</small><br><strong>Monitoring</strong> - We are staying in communication with the Concur Dev team and are working to receive further updates.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>10:37</var> PST</small><br><strong>Identified</strong> - Concur is experiencing an outage in the US. We will do the best we can to keep you updated on the progress of the situation. This will affect the use of our solution for customers using the Concur platform. You can access the Concur Status Page here. https://open.concur.com/#public_sector</p>tag:4jhvpswq9gyq.statuspage.io,2005:Incident/198005732024-01-23T02:25:11-08:002024-01-23T02:25:11-08:00Issues with AAP Invoice Processing<p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>02:25</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>00:35</var> PST</small><br><strong>Update</strong> - Hi There,<br /><br />The issue is identified & fixed by the team. The backlog clearing is in progress and catching up.<br />We will keep you updated on the progress.<br />The next update will be in 2 hours.<br /><br />We regret the inconvenience caused due to this.<br /><br /><br />Regards,<br />AppZen Support Team</p><p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>22:21</var> PST</small><br><strong>Update</strong> - Hi There,<br /><br />The issue is identified & fixed by the team. The backlog clearing is in progress and catching up.<br />We will keep you updated on the progress.<br />The next update will be in 2 hours.<br /><br />We regret the inconvenience caused due to this.<br /><br /><br />Regards,<br />AppZen Support Team</p><p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>20:16</var> PST</small><br><strong>Identified</strong> - Hi There,<br /><br />The issue is identified & fixed by the team. We are working to clear the backlogs.<br />We will keep you updated on the progress.<br />The next update will be in 2 hours.<br /><br />We regret the inconvenience caused due to this.<br /><br /><br />Regards,<br />AppZen Support Team</p><p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>19:42</var> PST</small><br><strong>Update</strong> - Hi There,<br /><br />The issue is still being investigated by the team on the highest priority. We are working to fix the issue.<br />We will keep you updated on the progress.<br />The next update will be in 2 hours.<br /><br />We regret the inconvenience caused due to this.<br /><br /><br />Regards,<br />AppZen Support Team</p><p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>17:11</var> PST</small><br><strong>Investigating</strong> - Hi There,<br /><br />We have identified an issue with AppZen's internal database.<br /><br />The issue is being looked upon by the team on the highest priority. We are working to fix the issue.<br />We will keep you updated on the progress.<br />The next update will be in 2 hours.<br /><br />We regret the inconvenience caused due to this.<br /><br /><br />Regards,<br />AppZen Support Team</p>tag:4jhvpswq9gyq.statuspage.io,2005:Incident/191535382023-11-20T11:59:49-08:002023-11-20T11:59:49-08:00AppZen AAP Inbox - Email Delivery Warning<p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>11:59</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>10:22</var> PST</small><br><strong>Monitoring</strong> - Hi There,<br /><br />We have identified an issue with AppZen AAP Inbox Email Delivery. Customers may have received an email delivery failure warning.<br /><br />The issue with Email Delivery occurred due to a change in DNS Entry which wiped out the DNS for the appzen.ai domain and resulted in email delivery failure. The issue has been fixed now, and further we are monitoring the incoming emails. No action is required from the customer end for now and we will update if any action is required.<br /><br />We regret the inconvenience caused due to this.<br /><br />Regards,<br />AppZen Support Team</p>tag:4jhvpswq9gyq.statuspage.io,2005:Incident/186214832023-09-28T02:31:58-07:002023-09-28T02:31:59-07:00Service Maintenance & Upgrade - US Region<p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>02:31</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>00:30</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>05:34</var> PDT</small><br><strong>Scheduled</strong> - Hi,<br /><br />AppZen will perform scheduled service maintenance & upgrade activity as below:<br /><br />Date - Thursday 28-Sep-2023<br />Start Time: 12:30 AM PDT/ 1:00 PM IST<br />End Time: 02:30 AM PDT/ 03:00 PM IST<br /><br />Users may experience delays / failures in opening expense reports as well as updating the status of actioned reports in AppZen to ERP systems during maintenance.<br /><br />Regards,<br />AppZen Support Team</p>tag:4jhvpswq9gyq.statuspage.io,2005:Incident/185335962023-09-18T05:37:47-07:002023-09-18T05:37:47-07:00Issues with Invoice and Expense Report Processing<p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>05:37</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>05:37</var> PDT</small><br><strong>Update</strong> - Hello,<br /><br />The issue with Expense Audit and Autonomous AP is resolved. <br /><br />Regards,<br />AppZen Support Team</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>04:07</var> PDT</small><br><strong>Monitoring</strong> - Hello,<br /><br />We have fixed the issue with Expense Audit and Autonomous AP which was impacting the Invoice as well as Expense Report processing.<br /><br />Currently we are monitoring the same. Will provide next update in 2 hrs.<br /><br />We apologise for any inconvenience caused due to this.<br /><br /><br />Regards,<br />AppZen Support Team</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>03:13</var> PDT</small><br><strong>Identified</strong> - Hello,<br /><br />We have identified an issue with Expense Audit and Autonomous AP impacting the Invoice as well as Expense Report processing.<br /><br />We are investigating and working on resolving the issue on high priority. We will continue to provide further updates.<br /><br />We apologize for any inconvenience caused due to this.<br /><br />Regards,<br />AppZen Support Team</p>tag:4jhvpswq9gyq.statuspage.io,2005:Incident/175647802023-06-14T12:37:32-07:002023-06-14T12:37:32-07:00AppZen Expense Audit and AAP Degraded Performance due to AWS Outage<p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>12:37</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>02:23</var> PDT</small><br><strong>Update</strong> - Hi,<br /><br />Greetings!<br /><br />We are glad to inform you that the report ingestion has been resolved. However, reports are being audited and are in the queue. We have scaled up the audit tool to start pushing through reports quicker and you should see this over the next few hours.</p><p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>00:25</var> PDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>16:13</var> PDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>13:49</var> PDT</small><br><strong>Monitoring</strong> - Hi,<br /><br />Greetings!<br /><br />We would like to enlighten you that AWS is currently experiencing an outage that has an impact on AppZen services such as Expense report ingestion, Invoice ingestion, and Audit.<br /><br />AppZen support is closely monitoring the AWS outage notifications and we will keep you posted with the updates as we receive them. We regret the inconvenience caused due to this.<br /><br />Feel free to reach out AppZen Support if any queries.<br /><br />Regards,<br />AppZen Support Team</p>tag:4jhvpswq9gyq.statuspage.io,2005:Incident/169655882023-04-27T23:00:10-07:002023-04-27T23:00:10-07:00AppZen Website Maintenance & Upgrade - US Region<p><small>Apr <var data-var='date'>27</var>, <var data-var='time'>23:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>27</var>, <var data-var='time'>21:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>26</var>, <var data-var='time'>02:58</var> PDT</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Apr <var data-var='date'>25</var>, <var data-var='time'>12:57</var> PDT</small><br><strong>Scheduled</strong> - Hi,<br /><br />AppZen will perform a scheduled Web UI site upgrade & maintenance activity on Thursday 27-Apr-2023 09:00 PM PST. AppZen users will not be able to access AppZen site and Services during this maintenance.<br /><br />Please find below details.<br /><br />Maintenance Window - 2 hours<br />Maintenance start Date & Time - Thursday 27-Apr-2023 09:00 PM PST / Friday 28-Apr-2023 09:30 AM IST.<br />Maintenance End Date & Time - Thursday 27-Apr-2023 11:00 PM PST / Friday 28-Apr-2023 11:30 AM IST.<br /><br />Feel free to contact help@appzen.com for any queries or assistance needed.<br /><br />Regards,<br />AppZen Support Team</p>tag:4jhvpswq9gyq.statuspage.io,2005:Incident/162435862023-02-23T01:20:35-08:002023-02-23T01:20:35-08:00Mastermind Analytics is Down for few customers<p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>01:20</var> PST</small><br><strong>Resolved</strong> - As per the latest update, we are happy to confirm that the issue with Mastermind Analytics has been resolved.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>23:30</var> PST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>22:05</var> PST</small><br><strong>Update</strong> - Our engineers are addressing the issue and working on a solution for the identified issue with Mastermind Analytics. We will continue to provide further updates. Thank you for your cooperation and patience.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>20:16</var> PST</small><br><strong>Identified</strong> - We have identified an issue with Mastermind Analytics. Only a few customers may experience an issue accessing Mastermind Analytics and our team is working on resolving the issue on high priority. We will continue to provide further updates.<br />We apologize for any inconvenience caused due to this.</p>tag:4jhvpswq9gyq.statuspage.io,2005:Incident/161681992023-02-16T14:59:02-08:002023-02-16T14:59:02-08:00Delay in Processing Invoices<p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>14:59</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>12:47</var> PST</small><br><strong>Monitoring</strong> - Hi,<br /><br />We are glad to inform you that the issue with invoice extraction is resolved. And, the invoices are getting extracted and processed without any issues. <br /><br />We will continue to monitor the status and provide an update once all the invoices in the queue are processed.<br /><br />Regards,<br />AppZen Support Team</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>11:35</var> PST</small><br><strong>Identified</strong> - Hi,<br /><br />We have identified an issue with invoice extraction which is causing delays in processing invoices. We are working on fixing this issue with the highest priority.<br /><br />Our next scheduled update will be in one hour or sooner should a significant change occur.<br /><br />Regards,<br />AppZen Support Team</p>tag:4jhvpswq9gyq.statuspage.io,2005:Incident/160516922023-02-16T11:24:27-08:002023-02-16T11:24:27-08:00Concur US Outage - 07th Feb 2023<p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>11:24</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>11:57</var> PST</small><br><strong>Update</strong> - Hello,<br /><br />We are glad to inform you that this issue has been resolved and the status of the report is getting updated. We will continue to monitor the report processing for the next 2 hours and update once all the reports are processed.<br /><br />Regards,<br />AppZen Support Team</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>11:32</var> PST</small><br><strong>Update</strong> - Hello,<br /><br />We are actively working on this issue and we will provide an update on the progress of the restoration in an hour or sooner if any significant change occurs.<br /><br />Regards,<br />AppZen Support Team</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>07:12</var> PST</small><br><strong>Update</strong> - Hello,<br /><br />According to the latest update on the outage, Concur support has restarted an application to restore services. We are further checking on the next steps and we will keep you updated on the progress of the restoration.<br /><br />Regards,<br />AppZen Support Team</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>04:17</var> PST</small><br><strong>Update</strong> - We are staying in communication with Concur Dev team and are working to receive further updates.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>02:58</var> PST</small><br><strong>Monitoring</strong> - We are continuing to monitor the Concur Status Page for the latest notifications on this ongoing outage.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>02:09</var> PST</small><br><strong>Investigating</strong> - Concur has been experiencing an outage in the US. This will affect the use of our solution for customers using Concur platform. You can access the Concur Status Page here. https://open.concur.com/</p>tag:4jhvpswq9gyq.statuspage.io,2005:Incident/128328592022-11-11T02:08:18-08:002022-11-11T02:08:18-08:00Unable to login to AppZen - EU Environment<p><small>Nov <var data-var='date'>11</var>, <var data-var='time'>02:08</var> PST</small><br><strong>Resolved</strong> - Hello,<br /><br />As per the latest update, we are happy to confirm that the Login Issue with the AppZen EU region has been resolved. <br /><br />Please keep monitoring the Status Page updates related to the RCA."<br /><br />Regards,<br />AppZen Support Team</p><p><small>Nov <var data-var='date'>11</var>, <var data-var='time'>01:13</var> PST</small><br><strong>Investigating</strong> - Hello,<br /><br />We have identified a Login issue with our EU region (https://eu.appzen.com/console/home.html#/). <br /><br />We are working on resolving this issue with the highest priority and we will keep you posted on the progress on restoration. <br /><br />We regret the inconnivience caused due to this.<br /><br />Regards,<br />AppZen Support Team</p>tag:4jhvpswq9gyq.statuspage.io,2005:Incident/114438812022-10-11T03:13:56-07:002022-10-11T03:13:56-07:00Mastermind Analytics Dashboard Data Issue<p><small>Oct <var data-var='date'>11</var>, <var data-var='time'>03:13</var> PDT</small><br><strong>Resolved</strong> - Hi,<br /><br />We have identified the issue and working on a solution for this issue and currently migrating the dashboards in stages. If you observe any issues in existing dashboards and looking for early migration to the new solution, please contact AppZen Support.<br /><br />We regret the inconvenience caused due to this.<br /><br />Regards,<br />AppZen Support Team</p><p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>13:55</var> PDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>03:00</var> PDT</small><br><strong>Identified</strong> - Our engineers are addressing the issue and working on a solution for the identified issue with Mastermind Analytics. We will continue to provide further updates. Thank you for your cooperation and patience.</p><p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>10:20</var> PDT</small><br><strong>Update</strong> - Hi,<br /><br />We are working on the investigation and identification of the cause for this issue with Mastermind Analytics. We will continue to provide further updates on the progress of the restoration.<br /><br />Regards,<br />AppZen Support Team</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>18:10</var> PDT</small><br><strong>Investigating</strong> - Hi,<br /><br />We have identified an issue with Mastermind Analytics, which is causing the data in Mastermind Dashboards to be out of date by a few days. Our team is working on fixing this issue on high priority and we will continue to provide further updates.<br /><br />Sorry for any inconvenience caused due to this.<br /><br />Regards,<br />AppZen Support Team</p>tag:4jhvpswq9gyq.statuspage.io,2005:Incident/109160622022-08-25T06:53:24-07:002022-08-25T06:53:24-07:00Unable to Login to Amazon Environment | Login Issue<p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>06:53</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>05:39</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>04:44</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix will be implemented soon.</p><p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>03:46</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating an issue that is causing Amazon Environment users the inability to log in. We will be providing updates soon.<br />Thank you for your patience and cooperation. Apologies for any inconvenience caused.</p>tag:4jhvpswq9gyq.statuspage.io,2005:Incident/108222082022-08-13T22:00:23-07:002022-08-13T22:00:23-07:00Database Upgrade and Maintenance<p><small>Aug <var data-var='date'>13</var>, <var data-var='time'>22:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>13</var>, <var data-var='time'>21:47</var> PDT</small><br><strong>Update</strong> - DB maintenance completed</p><p><small>Aug <var data-var='date'>13</var>, <var data-var='time'>20:45</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>13</var>, <var data-var='time'>20:42</var> PDT</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Aug <var data-var='date'>13</var>, <var data-var='time'>20:41</var> PDT</small><br><strong>Scheduled</strong> - Hi,<br /><br />AppZen will perform scheduled Database Maintenance and Upgrade activity on 13-Aug-2021 from 08:30 PM PDT to 11:30 PM PDT. User may experience login failure and unavailability of AppZen Portal with Other Services during maintenance.<br /><br />We regret any inconvenience caused due to this.<br /><br />Regards,<br />AppZen Support Team</p>tag:4jhvpswq9gyq.statuspage.io,2005:Incident/93281022022-02-22T22:30:29-08:002022-02-22T22:30:29-08:00Mastermind Analytics Site Upgrade and Maintenance<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>22:30</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>16:30</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>16:27</var> PST</small><br><strong>Scheduled</strong> - Hi,<br /><br />AppZen will perform schedule maintenance for Mastermind Analytics on 22-Feb-2022 from 04:30 PM PST to 10:30 PM PST. Mastermind Analytics will be inaccessible during the maintenance window.<br /><br />Expense report auditing and the rest of the services will be operational with no impact during the maintenance window.<br /><br />Thank You!<br /><br />Regards,<br />AppZen Support Team</p>tag:4jhvpswq9gyq.statuspage.io,2005:Incident/93394632022-02-17T11:54:51-08:002022-02-17T11:58:13-08:00Unable to action reports and Status Sync issue<p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>11:54</var> PST</small><br><strong>Resolved</strong> - Hello,<br /><br />We are glad to inform you that the Expense Report Workflow Status issue has been resolved. We will publish RCA for this issue shortly.<br /><br />Apologies for the inconvenience caused and thank you for your patience and co-operation.<br /><br />Regards,<br />AppZen Support Team</p><p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>09:48</var> PST</small><br><strong>Monitoring</strong> - Hello Team,<br /><br />This is to inform you all issue has been resolved and we are monitoring further progress. We will keep you updated on the monitoring status and RCA of this issue.<br /><br />We apologize for the inconvenience caused and thank you for your patience and cooorpation.<br /><br />Thank you,<br />AppZen Support Team</p><p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>06:11</var> PST</small><br><strong>Update</strong> - We are still following up with Concur and they have assigned the problem with their internal group for further action, we will continue to update the status on further progress. <br /><br />Thank you for your patience and cooperation.<br /><br />Best Regards,<br />AppZen Support Team</p><p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>04:31</var> PST</small><br><strong>Update</strong> - Our team is continuously following up with Concur support. Once we hear back from them, we will be sure to update you on progress.</p><p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>00:49</var> PST</small><br><strong>Update</strong> - We are continuing to work with Concur team on a fix for this issue.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>22:46</var> PST</small><br><strong>Identified</strong> - Hello, <br /><br />Our team has been engaged and the issue has been identified. This appears to be impacting only customers using Concur and we are working with them to resolve the issue. <br /><br />Regards,<br />AppZen Support Team</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>21:53</var> PST</small><br><strong>Investigating</strong> - Hello,<br /><br />We are experiencing an issue with Approve/Reject button functionality in AppZen Expense Audit due to which auditors are unable to Approve/Reject expense reports. The workflow status issue was noticed for some customers after actioning a report is due to Concur API connection issue. We have opened a case with Concur to investigate further. <br />Our team is investigating and working with Concur team on resolving the issue on high priority. We will continue to provide further updates.<br />We apologize for any inconvenience caused due to this.<br /><br />Regards,<br />AppZen Support Team</p>tag:4jhvpswq9gyq.statuspage.io,2005:Incident/93311392022-02-16T09:59:41-08:002022-02-16T09:59:41-08:00Unable to Approve and Reject Expense Reports in AppZen<p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>09:59</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>02:46</var> PST</small><br><strong>Monitoring</strong> - Hi,<br /><br />Our engineers have resolved this issue.<br /><br />The auditor needs to clear the Cookies, Browser cache, and History to use AppZen seamlessly.<br /><br />Regards,<br />AppZen Support Team</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>01:55</var> PST</small><br><strong>Investigating</strong> - Hi,<br /><br />We are experiencing an issue with Approve/Reject button functionality in AppZen Expense Audit due to which auditors are unable to Approve/Reject expense reports.<br /><br />Our team is investigating and working on resolving the issue on high priority. We will continue to provide further updates.<br />We apologize for any inconvenience caused due to this.<br /><br />Regards,<br />AppZen Support Team</p>tag:4jhvpswq9gyq.statuspage.io,2005:Incident/91526452022-01-24T12:27:48-08:002022-01-24T12:27:49-08:00Users from some regions are not able to redirect to AppZen URL page and receiving 403 error<p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>12:27</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>08:05</var> PST</small><br><strong>Update</strong> - Hi,<br /><br />We have identified and deployed a fix for the issue with unable to redirect to AppZen Page with Error 403. We are currently monitoring the issue and we will keep you posted on further updates.<br /><br />Apologies for the inconvenience caused due to this.<br /><br />Regards,<br />AppZen Support Team</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>06:49</var> PST</small><br><strong>Monitoring</strong> - This has been identified and applied to the fix to unblock requests for impacted regions.</p>tag:4jhvpswq9gyq.statuspage.io,2005:Incident/88642442021-12-16T10:34:40-08:002021-12-16T10:34:40-08:00AppZen is Facing Issue During Workflow Refresh due to Concur API blocked<p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>10:34</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>06:07</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the progress. We will keep you updated on further result of monitoring.</p><p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>05:23</var> PST</small><br><strong>Update</strong> - Critical issue has been resolved and reports are started processing now, stuck reports will take some time to process and complete. We will monitor and keep you updated on further progress. Thank you.</p><p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>04:47</var> PST</small><br><strong>Update</strong> - Hi,<br /><br />We have identified an issue with External Workflow status not updating for the Reports for US Region. According to the latest update, our engineers have identified the issue and implementation of the fix is in progress.<br /><br />Apologies for the inconvenience caused.<br /><br />Regards,<br />AppZen Support Team</p><p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>04:03</var> PST</small><br><strong>Identified</strong> - Hello Team,<br /><br />We are currently working to fix the issue and will keep you updated on further progress. <br />Thank you for your patience and cooperation.<br /><br />Thank you,</p>tag:4jhvpswq9gyq.statuspage.io,2005:Incident/87837352021-12-08T10:04:12-08:002021-12-08T10:04:12-08:00AppZen Services Impacted due to Amazon Web Services (AWS) Services Event<p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>10:04</var> PST</small><br><strong>Resolved</strong> - Hi,<br /><br />As per the latest update, the issue with the AWS service event is resolved, and impacted services are fully recovered and operational now.<br /><br />Regards,<br />AppZen Support Team</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>16:56</var> PST</small><br><strong>Monitoring</strong> - Hi,<br /><br />As per the latest update, the issue with AWS service event is resolved. And AWS is currently working on impacted services recovery. <br /><br />We are working on impact Analysis as well as continuously monitoring the AWS Services Status and we will keep you updated on the progress of the restoration.<br /><br />Regards,<br />AppZen Support Team</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>13:28</var> PST</small><br><strong>Identified</strong> - Hi,<br /><br />AWS is currently experiencing a service event, which is affecting parts of the AppZen services. Specifically, this is impacting Workday customers as well as other AppZen services.<br /><br />We are monitoring further updates on this issue and we will keep you updated.<br /><br />Regards,<br />AppZen Support Team</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>09:43</var> PST</small><br><strong>Investigating</strong> - Hi,<br /><br />AWS is currently experiencing a service event, which is affecting parts of the AppZen services. Specifically, this is impacting Workday customers as well as other AppZen services.<br /><br />We are working on impact Analysis as well as continuously monitoring the AWS Services Status and we will keep you updated on the progress of the restoration.<br /><br />Regards,<br />AppZen Support Team</p>tag:4jhvpswq9gyq.statuspage.io,2005:Incident/87264452021-12-01T11:13:20-08:002021-12-01T11:13:20-08:00Delay in Updating Post Audit Workflow Status<p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>11:13</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>23:24</var> PST</small><br><strong>Update</strong> - Hi,<br /><br />We are continuing to observe the intermittent delays in workflow status after actioning a report due to a delay in response from Concur API. We are working closely with the Concur team to come to a resolution and this is on priority. We will be sure to provide continuous updates<br /><br />Apologies for the inconvenience caused.<br /><br />Regards,<br />AppZen Support Team</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>19:09</var> PST</small><br><strong>Update</strong> - Hi,<br /><br />We are continuing to observe the intermittent delays in workflow status after actioning a report due to a delay in response from Concur API. Our engineers are working with Concur team to investigate and resolve this issue.<br /><br />Regards,<br />AppZen Support Team</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>14:16</var> PST</small><br><strong>Update</strong> - Hi,<br /><br />We are continuing to observe the intermittent delays in workflow status after actioning a report due to a delay in response from Concur API. Our engineers are continuously working to investigate and resolve this issue.<br /><br />Regards,<br />AppZen Support Team</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>11:04</var> PST</small><br><strong>Identified</strong> - Hi,<br /><br />We have noticed intermittent delays in the workflow status updating in Concur after actioning a report due to a delay in the response from the Concur API for some applicable customers. <br /><br />We have opened a case with Concur to investigate further and we will keep you updated. We apologize for the inconvenience caused due to this.<br /><br />Regards,<br />AppZen Support Team</p>tag:4jhvpswq9gyq.statuspage.io,2005:Incident/83396982021-10-28T08:12:11-07:002021-10-28T08:12:11-07:00SSO Login Issue<p><small>Oct <var data-var='date'>28</var>, <var data-var='time'>08:12</var> PDT</small><br><strong>Resolved</strong> - The incident has been resolved.</p><p><small>Oct <var data-var='date'>28</var>, <var data-var='time'>07:20</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented for the identified issue. Users should be able to log in via SSO. We are monitoring the issue moving forward.</p><p><small>Oct <var data-var='date'>28</var>, <var data-var='time'>06:21</var> PDT</small><br><strong>Investigating</strong> - Hello,<br /><br />We have observed that users are unable to log in via SSO. We are currently investigating this issue and we will be providing updates soon.<br /><br />Sorry for any inconvenience caused due to this.<br /><br />Regards,<br />AppZen Support Team.</p>tag:4jhvpswq9gyq.statuspage.io,2005:Incident/82771132021-10-21T16:12:36-07:002021-10-28T15:52:11-07:00Report Ingestion Issue for Workday Platform Users<p><small>Oct <var data-var='date'>21</var>, <var data-var='time'>16:12</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>21</var>, <var data-var='time'>12:25</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>17:46</var> PDT</small><br><strong>Update</strong> - Hi,<br /><br />Our engineers have identified the issue for Workday customers and the hotfix has been tested successfully. Currently, our engineers are working towards deploying the fix. We will keep updated on the progress of deploying the fix.<br /><br />Apologies for the inconvenience caused.<br /><br />Regards,<br />AppZen Support Team</p><p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>14:53</var> PDT</small><br><strong>Identified</strong> - We are seeing intermittent report ingestion issues for Workday customers and our Engineers are actively working to fix this issue.</p>tag:4jhvpswq9gyq.statuspage.io,2005:Incident/82710972021-10-20T02:30:31-07:002021-10-20T02:30:31-07:00AppZen Support Portal Maintenance<p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>02:30</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>00:31</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>00:22</var> PDT</small><br><strong>Scheduled</strong> - AppZen will perform scheduled maintenance of Support Portal on 20-Oct-2021 from 12:30 AM PDT to 02:30 AM PDT. User may experience intermittent login and availability of Support Portal during maintenance.</p>tag:4jhvpswq9gyq.statuspage.io,2005:Incident/80926352021-09-29T14:07:10-07:002021-10-28T15:56:04-07:00Expense Reports - Workflow Stuck in PEV due to Concur API Error<p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>14:07</var> PDT</small><br><strong>Resolved</strong> - Hi,<br /><br />We are happy to inform you that the Concur API Issue has been resolved.<br /><br />Apologies for the inconvenience caused.<br /><br />Regards,<br />AppZen Support Team</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>14:06</var> PDT</small><br><strong>Update</strong> - Hi,<br /><br />We are happy to inform you that the Concur API Issue has been resolved.<br /><br />Apologies for the inconvenience caused.<br /><br />Regards,<br />AppZen Support Team</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>12:10</var> PDT</small><br><strong>Update</strong> - Hi,<br /><br />We are happy to inform you that the Concur API Issue has been resolved. <br /><br />It will take some time to reflect all the reports in AppZen.<br /><br />Regards,<br />AppZen Support Team</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>07:05</var> PDT</small><br><strong>Update</strong> - Hello,<br /><br />The fix is in progress as we are in touch with Concur team in order to get this resolved.<br />We will do the best we can to keep you updated on the progress.<br /><br />Thank you for your patience and cooperation.<br /><br />Regards,<br />AppZen Support Team</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>03:35</var> PDT</small><br><strong>Update</strong> - Hello,<br /><br />The implementation and fix are in progress in collaboration with Concur team.<br />We will make sure to give updates on the progress of the restoration.<br /><br />Thank you for your patience and cooperation.<br /><br /><br />Regards,<br />AppZen Support Team</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>00:25</var> PDT</small><br><strong>Update</strong> - Hi,<br /><br />We are in touch with concur team in order to get the fix implemented as early as possible.<br />We will keep you updated on the progress of the restoration.<br /><br />Regards,<br />AppZen Support Team</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>16:06</var> PDT</small><br><strong>Update</strong> - Hi,<br /><br />We are happy to inform you that we have identified the fix for Concur API Issue and currently the fix is being implemented with the help of Concur.<br /><br />The fix will be deployed soon in order to get this resolved. We will keep you updated on the progress of the restoration.<br /><br />Regards,<br />AppZen Support Team</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>13:26</var> PDT</small><br><strong>Update</strong> - Hi,<br /><br />We are still actively working with Concur on this issue and we will be sure to provide timely updates on the progress.<br /><br />Apologies for the inconvenience caused.<br /><br />Regards,<br />AppZen Support Team</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>10:10</var> PDT</small><br><strong>Update</strong> - Hi,<br /><br />We have raised and high-priority incident with Concur Support for the Concur API Issue. This specific issue is causing delays for ingestion as well as reports stuck in Pending External Validation.<br /><br />We are working closely with the Concur team to come to a resolution and this is our top priority. We will be sure to provide continuous updates on the progress of the restoration.<br /><br />Apologies for the inconvenience caused.<br /><br />Regards,<br />AppZen Support Team</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>05:55</var> PDT</small><br><strong>Update</strong> - Hi,<br /><br />We are continuing to observe the intermittent delays in workflow status in Expense Audit after actioning a report due to a delay in response from Concur API. We are continuously following up with Conur on further updates on a resolution.<br /><br />We sincerely apologize for the inconvenience caused due to this.<br /><br />Regards,<br />AppZen Support Team</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>18:32</var> PDT</small><br><strong>Update</strong> - Hi,<br /><br />We have noticed intermittent delays in the workflow status - Ingesting report as well as reports stuck in Workflow due to a delay in the response from the Concur API issue for some applicable customers. We are continuing to follow up with Concur for further updates. <br /><br />We sincerely apologize for the inconvenience caused due to this.<br /><br />Regards,<br />AppZen Support Team</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>16:26</var> PDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues and updates.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>13:42</var> PDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues and updates.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>07:57</var> PDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>05:37</var> PDT</small><br><strong>Monitoring</strong> - We have noticed intermittent delays in the workflow status updating in Concur after actioning a report due to a delay in the response from the Concur API for some applicable customers. <br /><br />We have opened a case with Concur to investigate further. According to the update on Concur Status page, there is an issue with their Data Center and currently Concur is working on fixing the issue.</p>